Office of the Vermont Attorney General

Osterman propane to pay $23,000 to settle Consumer protection claims

December 8, 2016

CONTACT: Justin E. Kolber, Assistant Attorney General, 808-828-5620

Osterman Propane, LLC, a Massachusetts company, has agreed to pay $15,778 to 89 Vermont consumers and $7,500 to the State of Vermont to settle claims that the company violated Vermont consumer protection laws. The Attorney General found that, since 2012, Osterman did not disclose fees to certain commercial propane users, even though Vermont’s propane law required the disclosures.

“Vermont law protects propane consumers, including many business consumers, from hidden fees. We’ve worked with the Vermont Fuel Dealers Association and been transparent about our enforcement to ensure that propane suppliers are aware of Vermont law. This is a reminder that propane dealers will be held accountable for not providing the protections required,” said Attorney General Bill Sorrell.

Under the terms of the settlement, Osterman will: (i) use Fee Disclosure Forms as required by Vermont law; (ii) make restitution of $15,778 to 89 customers for charging fees that were not disclosed; and (iii) pay $7,500 to the State.

Consumers who have questions about the settlement may contact the Attorney General’s Consumer Assistance Program, by phone: (802) 656-3183, by email at Consumer@uvm.edu, or by mail to: Consumer Assistance Program, 146 University Place, Burlington, VT 05405. Consumers or businesses who wish to file a complaint against a business are encouraged to fill out the online complaint form.

Last modified: February 8, 2018