Haskins Gas Service, Inc., a Vermont company, has agreed to pay $45,600 to 96 Vermont consumers and $15,000 in civil penalties to the State of Vermont to settle claims that the company violated Vermont consumer protection laws. The Attorney General found that when terminating propane service, Haskins failed to remove propane tanks and issue refund checks within the timeframes required by Vermont law.
“Vermont consumers who terminate propane service should not have to experience the kinds of unjustified delays that occurred with Haskins. Vermont’s propane law has strict timeframes to protect consumers. There is no excuse for propane companies who fail to heed the law,” said Attorney General Bill Sorrell.
Under the terms of the settlement, Haskins will: (i) institute procedures to comply with Vermont’s timeframes for terminating propane service; (ii) make a payment of $475 to each of the 96 customers known to have experienced a delay in service termination, for a total of $45,600; (iii) review all customer complaints promptly; and (iv) pay $15,000 in civil penalties and costs to the State.
Consumers who have questions about the settlement may contact the Attorney General’s Consumer Assistance Program, by phone: (802) 656-3183 or 1-800-649-2424, by email at AGO.CAP@vermont.gov, or by mail to: Consumer Assistance Program, 146 University Place, Burlington, VT 05405. Consumers or businesses who wish to file a complaint against a business are encouraged to fill out the online complaint form at: https://www.uvm.edu/consumer/?Page=complaint.html.
Last modified: July 14, 2021