Office of the Vermont Attorney General

Vermont Attorney General Announces Start of Wells Fargo Consumer Redress Review Program

February 27, 2019

Contact: James Layman, Assistant Attorney General, 802-828-3171

Attorney General T.J. Donovan today announced that Wells Fargo has begun a program through which Vermonters who were harmed by Wells Fargo’s practices can have their complaint reviewed by an “escalation team” to identify whether they are eligible for refunds or other compensation. Consumers may be eligible if they have not already been made whole through other restitution programs.

The consumer redress review program was a key component of the settlement with the attorneys general of all 50 states and the District of Columbia. The settlement resolved claims that the bank violated state consumer protection laws by opening unauthorized accounts without customers’ knowledge or consent, improperly charging auto loan customers for unnecessary insurance, failing to provide refunds for certain auto financing products, and incorrectly charging mortgage customers fees for extending rate locks.

As part of the program, Wells Fargo will maintain a website that contains information regarding consumers’ eligibility for compensation. Wells Fargo’s website describes the issues covered by the settlement agreement and provides phone numbers consumers may use to request review. In addition, Wells Fargo will provide periodic reports to the states about their efforts.

Wells Fargo’s consumer redress review website may be accessed at https://www.wellsfargo.com/commitment/redress/

Consumers with questions or concerns may call the following Wells Fargo phone numbers:

  • Unauthorized Accounts / Improper Retail Sales Practices: 1-844-931-2273
  • Improper Renters and Life Insurance Referrals: 1-855-853-9638
  • Force-Placed Collateral Protection Auto Insurance (“CPI“): 1-888-228-9735
  • Guaranteed Asset/Auto Protection (“GAP”) Refunds: 1-844-860-6962
  • Mortgage Interest Rate Lock Extension Fees: 1-866-385-5008

Please click here to view the states’ agreement with Wells Fargo and here for a press release on the settlement.

Last modified: February 27, 2019