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Office of the Vermont Attorney General

Vermonters of the Month: The Dedicated Staff at Vermont 2-1-1

November 27, 2019

As we reflect on the importance of giving and gratitude, we want to acknowledge an organization that’s dedicated to giving its time, knowledge, and resources to all Vermonters as our November Vermonter of the Month—that organization is Vermont 2-1-1.

Vermont 2-1-1 is a program of the United Ways of Vermont that connects Vermonters to the local agencies, organizations, services, and resources they need. Vermont 2-1-1 can help people find things like basic needs, mental health and substance abuse services, criminal justice and legal services, health care, income support, and emergency housing. The service operates as a FREE helpline that offers information and referrals 24 hours a day, 7 days a week, 365 days a year.

We’ve always appreciated Vermont 2-1-1 as a community partner but were recently reminded of how essential the service they provide is when recently, due to an unexpected increase in the cost of after-hours coverage, Vermont 2-1-1 was forced to cut back on its hours and was no longer able to offer 24/7 service. During this time, as we traveled around the state we heard a reoccurring theme from communities—concern about vulnerable community members being unable to access emergency housing at night during cold weather. We heard this same concern when we spoke with the organization itself. In fact, we even heard stories of staff voluntarily staying late to help those in need.

Thankfully, it was announced last week that as of December 6th, Vermont 2-1-1 will resume its 24-hour referral service, including emergency housing assistance.

Anyone can access Vermont 2-1-1’s confidential and free services by dialing 2-1-1 from anywhere in the state, texting your zip code to 898211 (Monday – Friday from 8 AM-8 PM), or using their online community resource directory: https://www.vermont211.org/

Thank you, 2-1-1, for all that you do for Vermonters!

211 photo


211 photo with MaryEllen

Last modified: December 24, 2019