The Attorney General's Office (AGO) is seeking a Program Technician to manage the complaint mediation process for consumers who contact the Consumer Assistance Program concerning residential construction projects. The position will communicate respectfully and accurately with both consumers and residential contractors, create educational materials, and develop an outreach plan for Vermont consumers. Other responsibilities include development of an outreach/education and assistance plan to assist residential contractors with compliance, which includes providing businesses with information and assistance to achieve compliance with new industry regulatory requirements.
Additional duties include answering the telephone, e-mail inquiries, and responding to complaints. Successful candidates will actively engage in complaint mediation and dispute resolution. The Program Technician will also maintain data integrity and produce quarterly reports.
Some research and investigatory background helpful, and public speaking experience and/or public engagement are necessary elements of this position. The Program Technician will also coordinate and facilitate information sharing concerning complaints with the Director of the Consumer Assistance Program, the Consumer Protection Unit, the Office of Professional Regulation or other law enforcement agencies as appropriate.
This position, Program Technician III (Job Requisition #46594), is open to all State employees and external applicants. This is a Limited Service position, which is non-tenured and authorized through 06/30/2025. Limited Service positions are established for specially funded projects or programs.
If you would like more information about this position, please contact Christopher Curtis at firstname.lastname@example.org. Resumes will not be accepted via e-mail. You must apply online to be considered.
Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.
Minimum Qualifications: Two years or more of full-time college coursework OR Associate's degree or higher AND three (3) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
High School diploma or equivalent AND four (4) years or more of experience above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
Two (2) years or more of experience as a Program Technician II with the State of Vermont.
Preferred Qualifications: Bachelor’s degree in a related field and two to four years’ related experience. Effective oral and written communications skills, including some experience creating education materials and/or public engagement skills.
Total Compensation: As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium
- Dental Plan at no cost for employees and their families
- Flexible Spending healthcare and childcare reimbursement accounts
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
- Low cost group life insurance
- Tuition Reimbursement
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.