We can try to help you resolve a consumer complaint with a business. This is not a formal legal process, and we cannot guarantee a response or resolution. However, we find that we are often able to help consumers like you get responses to complaints through this process.
In order to assist you, we need a brief description of your complaint that we can send on to the business you identify for response. Click the button above to file a complaint.
You will get an e-mail confirmation that your complaint form was submitted, and we will send you further information once it has been processed. Please allow 3-5 business days for us to process your complaint. If you have any questions, please call us at 800-649-2424!
Our complaint process is centered on sharing information, so both parties understand each other’s position. When we receive a consumer complaint, we forward it to the business named, and ask the business to respond. This way, the business:
For this process to work, we need both parties to keep us updated on the status of the complaint. If you have filed a consumer complaint, or if your business has received a complaint and wishes to respond, please update us by emailing AGO.CAP@vermont.gov, or use our online form (above).