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Office of the Vermont Attorney General

Recover from Scams

Scam Recovery banner

You are not alone. Millions of people are scammed each year. Scammers induce fear and create a sense of urgency for you to react by releasing personal information or payments. Once scammed, an individual may become the target of additional scams, even some that claim to recoup funds.

Get recovery steps and information by completing the Online Scam Form  —–>

Online Scam Form

Loss of Personal Information

Your personal identifying information in the hands of a scammer can be detrimental, even if you do not have established credit. Scammers may open credit accounts with your information, such as car loans, credit cards, and mortgages. You can take steps to secure your identity to prevent a scammer from using your information for their financial benefit.

Identity Theft
If you provided your Social Security number:

  1. File and identity theft report with the Federal Trade Commission:  https://www.identitytheft.gov
  2. You may also file an identity theft police report with your local police or county sheriff.
  3. Protect your credit: set up a credit fraud alert and/or security freeze and check your credit reports regularly: https://www.consumerfinance.gov/consumer-tools/credit-reports-and-scores/

If you provided bank account information, contact your bank as soon as possible.

If you provided credit card information, contact your credit card company as soon as possible.

If you provided your driver’s license number, contact the Vermont Department of Motor Vehicles (DMV): 802-828-2000.

If you provided your Medicare ID number, contact the Medicare fraud unit: 1-800-MEDICARE
NOTE: If your Medicare number is your Social Security number, follow the instructions above concerning identity theft reporting.

Step-by-Step Identity Theft Info

Loss of Funds

Scammers use manipulative tactics to coerce the immediate transfer of funds utilizing methods that will send funds quickly that cannot be easily refunded or traced.  Once a scam has been identified following the transfer of funds, the first step is to call the transfer company to alert of the fraud, inquire as to the status of the funds and request a hold and refund if funds have not been transmitted.

Bank/Check Monetary Loss
Contact your bank right away!

Download Bank Loss Form

Credit Card Monetary Loss
Contact your credit card company right away!

Download Credit Card Loss Form

Cryptocurrency Monetary Loss
Contact your cryptocurrency exchange used to send the money right away!

And, report to:

Gift Card Payments Monetary Loss
If you provided numbers on the back of the card to a scammer, you should contact the gift card company immediately by locating the number on the back of the card!
Amazon: 1 (888) 280-4331
Ebay: 1 (866) 305-3229 Say “representative”, then say “gift card”.
Google Play: 1 (855) 466-4438
iTunes: 1 (800) 275-2273. Say “gift card” to connect with a live representative.

Download Gift Card Loss Form

Mailed Money Monetary Loss
If you mailed money orders or cash to a scammer, you should contact the US Postal Inspection Service!
US Postal Inspector: (877) 876-2455
• In addition, call the Post Office, UPS, or FedEx location where the money was sent from.

Download Mailed Money Loss Form

Peer-to-Peer (P2P ) Payments Monetary Loss
If you sent money to a scammer, you should contact the payment company and your associated bank/credit card company immediately.
PayPal: report a fraudulent transfer via your app or online account, Call: 1 (888) 221-1161
Venmo: report a fraudulent transfer via your app or online account, Email: support@venmo.com
Google Pay/Wallet: report a fraudulent transfer via your app or online account.
Apple Pay/Wallet: report a fraudulent transfer via your app or online account
Cash App & Square Cash: report a fraudulent transfer via your app or online account, Call 1 (855) 351-2274
Zelle: report a fraudulent transfer via your app or online account, Call 1 (844) 428-8542

Download P2P Payment Loss Form

Wire Transfer Monetary Loss
If you wired money, you should contact the Wire Transfer Company immediately!
Western Union: 1 (888) 280-4331
MoneyGram: 1 (800) 666-3947
Ria: 1 (800) 343-3831

Download Wire Transfer Loss Form

Multiple Modes of Transfer

Contact money transmitters right away!

Reference above for transfer-specific information.

Download Multiple Modes of Transfer Form

Wellbeing

In addition to the loss of personal information and funds, scams can also impact personal wellbeing. For those personally affected by scams, there are support services throughout the state.

Get Help: Vermont Department of Mental Health

United Ways of Vermont 2-1-1
United Ways of Vermont’s 2-1-1 information and referral hotline can connect you to counseling and support services in your area.

National Crisis Lines
Area-Specific Help in Vermont

Make Another Report

Scam reporting is an essential part of scam prevention and education strategies in maintaining public awareness about scams. Thank you for taking your time to report the scam you encountered to help prevent others from being scammed.

International Fraud Report FBI: Internet Crime Report

Know About Scams

Learn more about scams from the Consumer Assistance Program website and blog.

CAP Website CAP Connection

Vermont Consumer Complaint Help

 

Consumer Assistance Program: Attorney General's Office and University of Vermont: Get Help with Consumer Problems and Report Scams

1-800-649-2424    |    ago.cap@vermont.gov

Consumer Complaint Help