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Office of the Vermont Attorney General

Consumer Information

The Attorney General’s Consumer Assistance Program (CAP) at UVM helps Vermont consumers resolve disputes with businesses, protect themselves from fraud and access available services.  We:

    • run a consumer hotline for information and assistance
    • provide a letter mediation for consumer disputes with businesses
    • track fraud and scam complaints
    • find answers from Vermont State government and connect you with other resources

Call us: 800-649-2424

Email us: AGO.CAP@vermont.gov

More Information:

Consumer information
Guidance and information for businesses
CAP Connection Blog
Sign Up for Scam Alerts!

Identity Theft and Information on the Equifax Data Security Breach

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To check if you were personally affected by the breach, you may visit Equifax’s website: www.equifaxsecurity2017.com.

Also check the Consumer Assistances Program’s website for more details




What can I do, right now, to protect my information?

To check if you were personally affected by the breach, you may visit Equifax’s website: www.equifaxsecurity2017.com.

The best way to know that no one is using your personal information is to monitor your credit. We are recommending that Vermonters review their credit reports now, and regularly, to make sure that no unauthorized accounts are being reported. You can get a free credit report from each of the three credit reporting agencies annually, online, at www.annualcreditreport.com, or you can mail in a form.

Concerned about protecting your minor children from identity theft?

The Federal Trade Commission has excellent resources on child credit protection.

What is identity theft?

A breach does not necessarily mean you are a victim of identity theft. A breach means you are now susceptible to identity theft.

Identity theft is the unauthorized use of another person’s personal information to obtain credit, goods, services, money or property (for more information on Vermont laws regarding privacy and data security, click here).

Identity theft may involve fraudulent use of credit card or bank account information.  In some cases, your social security number and other personal information may be used to fraudulently obtain driver’s licenses, lines of credit, loans or other consumer accounts.

I think I am a victim of identity theft. What steps should I take?

      • Review your credit reports carefully for any unauthorized accounts. You can obtain your free credit report from each of the Credit Reporting Bureaus through com.  If you find anything that should not be there, be sure to save a copy of the report.  Then, contact the credit reporting agency to dispute all inaccurate items.
      • Place a fraud alert or consider a freeze on your credit reports. Freezing your credit report could help prevent unauthorized creation of new accounts using your information. Freezing your credit report does not mean freezing your bank account, or that you won’t be able to use your credit card. You can find out more information from the Federal Trade Commission about fraud alerts and freezing your credit files.
      • To place a fraud alert or freeze on your credit files, contact the credit reporting agencies listed here:

EQUIFAX or 866-349-5191, press option 3 for the automated system or option 5 for a representative
EXPERIAN or 1-888-397-3742
TRANSUNION or 1-800-680-7289
INNOVIS or 1-800-540-2505

Lead-safe Housing for all: Landlord Restoration Program

The Landlord Restoration Program (Program) is for landlords/owners of pre-1978 rental property. Our goal is to help ensure lead-safe housing for all. And, to help landlords comply with the Vermont’s Lead Housing Law, Title 18, Chapter 38. We can provide information and resources so landlords can perform Essential Maintenance Practices (EMPs) and file EMP compliance statements.

Data Broker Working Group

The Report to the General Assembly of the Data Broker Working Group Report, issued pursuant to Act 66 of 2017 on December 15, 2017, can be found here.