Office of the Vermont Attorney General

Consumer Information

The Attorney General’s Consumer Assistance Program (CAP) at UVM helps Vermont consumers resolve disputes with businesses, protect themselves from fraud and access available services.  We:

    • run a consumer hotline for information and assistance
    • provide a letter mediation for consumer disputes with businesses
    • track fraud and scam complaints
    • find answers from Vermont State government and connect you with other resources

Call us: 800-649-2424

Email us: AGO.CAP@vermont.gov

More Information:

Consumer information
Guidance and information for businesses
CAP Connection
Sign Up for Scam Alerts!

 

Wells Fargo Bank N.A. Settlement

Wells Fargo Settlement Alert

As a result of a settlement with the State of Vermont, Wells Fargo Bank will provide restitution to certain customers. The settlement stems from claims that Wells Fargo opened unauthorized accounts without customers’ knowledge or consent, improperly charged auto loan customers for unnecessary insurance, failed to provide refunds for certain auto financing products, and incorrectly charged mortgage customers fees for extending rate locks.

 

 

How will I know if I am eligible for restitution?
Through this settlement, Wells Fargo will create a consumer redress review program through which consumers who have not been made whole through other restitution programs already in place can seek review of their inquiry or complaint by a bank escalation team for possible relief.

Wells Fargo will create and maintain a website for consumers to use to access the program and will provide periodic reports to the states about ongoing restitution efforts. Wells Fargo’s contact information and a website address for the program will be available on or before February 26, 2019. Once this information is available, the Attorney General’s Consumer Assistance Program will post this information here.

 

Career Education Corporation Settlement

For-profit education company Career Education Corp. (CEC) has settled with the State of Vermont over unfair and deceptive practices relating to misrepresentations about quality of education, employment prospects, and costs of student loans. CEC has agreed to reform its recruiting and enrollment practices and forgo collecting about $493.7 million in debts owed by 179,529 students nationally, in a settlement with the Vermont Attorney General’s Office and 48 other attorneys general. The State will receive $50,000. There are 129 Vermont students impacted, and they will receive approximately $270,000 in debt relief.

Who can I contact with questions about the settlement and debt forgiveness?
Former students with questions about the settlement and potential debt forgiveness can contact:

What schools did CEC operate?
CEC is based in Schaumburg, Illinois, and currently offers primarily online courses through American InterContinental University and Colorado Technical University. CEC has closed or phased out many of its schools over the past 10 years. Its brands have included Briarcliffe College, Brooks Institute, Brown College, Harrington College of Design, International Academy of Design & Technology, Le Cordon Bleu, Missouri College, and Sanford-Brown.

 

Identity Theft and Information on the Equifax Data Security Breach

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To check if you were personally affected by the breach, you may visit Equifax’s website: www.equifaxsecurity2017.com.

Also check the Consumer Assistances Program’s website for more details

 

 

 

What can I do, right now, to protect my information?

To check if you were personally affected by the breach, you may visit Equifax’s website: www.equifaxsecurity2017.com.

The best way to know that no one is using your personal information is to monitor your credit. We are recommending that Vermonters review their credit reports now, and regularly, to make sure that no unauthorized accounts are being reported. You can get a free credit report from each of the three credit reporting agencies annually, online, at www.annualcreditreport.com, or you can mail in a form.

Concerned about protecting your minor children from identity theft?

The Federal Trade Commission has excellent resources on child credit protection.

What is identity theft?

A breach does not necessarily mean you are a victim of identity theft. A breach means you are now susceptible to identity theft.

Identity theft is the unauthorized use of another person’s personal information to obtain credit, goods, services, money or property (for more information on Vermont laws regarding privacy and data security, click here).

Identity theft may involve fraudulent use of credit card or bank account information.  In some cases, your social security number and other personal information may be used to fraudulently obtain driver’s licenses, lines of credit, loans or other consumer accounts.

I think I am a victim of identity theft. What steps should I take?

      • Review your credit reports carefully for any unauthorized accounts. You can obtain your free credit report from each of the Credit Reporting Bureaus through com.  If you find anything that should not be there, be sure to save a copy of the report.  Then, contact the credit reporting agency to dispute all inaccurate items.
      • Place a fraud alert or consider a freeze on your credit reports. Freezing your credit report could help prevent unauthorized creation of new accounts using your information. Freezing your credit report does not mean freezing your bank account, or that you won’t be able to use your credit card. You can find out more information from the Federal Trade Commission about fraud alerts and freezing your credit files.
      • To place a fraud alert or freeze on your credit files, contact the credit reporting agencies listed here:

EQUIFAX or 866-349-5191, press option 3 for the automated system or option 5 for a representative
EXPERIAN or 1-888-397-3742
TRANSUNION or 1-800-680-7289
INNOVIS or 1-800-540-2505


Lead-safe Housing for all: Landlord Restoration Program

The Landlord Restoration Program (Program) is for landlords/owners of pre-1978 rental property. Our goal is to help ensure lead-safe housing for all. And, to help landlords comply with the Vermont’s Lead Housing Law, Title 18, Chapter 38. We can provide information and resources so landlords can perform Essential Maintenance Practices (EMPs) and file EMP compliance statements…

Data Broker Working Group

The Report to the General Assembly of the Data Broker Working Group Report, issued pursuant to Act 66 of 2017 on December 15, 2017, can be found here.