The Consumer Protection Unit of the Attorney General’s Office investigates and prosecutes violations of Vermont’s consumer laws, which prohibits businesses from engaging in unfair or deceptive acts or practices. The consumer protection staff represents the State of Vermont, and through the State, the public, by:
- through the Consumer Assistance Program (“CAP”), using a “letter-mediation” process to resolve individual consumer complaints.
- investigating serious or widespread allegations of consumer fraud.
- where appropriate, filing suit against those who have violated the Vermont Consumer Fraud Act or related laws or regulations.
- resolving serious or widespread consumer fraud abuses in a way that restores consumer losses and deters future violations of law.
- issuing consumer fraud rules (regulations), as authorized by law, to define in greater detail what conduct is unfair or deceptive.
- appearing before the Vermont Legislature on consumer protection issues.
- commenting on federal laws and regulations of interest to Vermont consumers.
- enforcing Vermont’s charities laws and overseeing paid fundraiser registrations.
- conducting consumer education, and working to encourage fair business practices.
Part of the Consumer Protection Unit, the Attorney General's Consumer Assistance Program (CAP) at UVM helps Vermont consumers resolve disputes with businesses, protect themselves from fraud and access available services. We:
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- run a consumer hotline for information and assistance
- provide a letter mediation for consumer disputes with businesses
- track fraud and scam complaints
- find answers from Vermont State government and connect you with other resources
Call us: 800-649-2424 Email us: AGO.CAP@vermont.gov More Information: